Refund policy

14-day returns

You can return your item within 14 days of receiving it. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

How to start a return

Contact us through our contact page with your order number. We'll reply with return instructions. Items sent back without first contacting us will not be accepted.

Damaged or defective items

Please inspect your order when it arrives. If the item is defective, damaged, or not what you ordered, contact us within 14 days with your order number and a photo or short video of the problem, and we'll send a replacement or a full refund at no extra cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Unless the item was defective or wrong, return shipping costs are paid by the customer.

Cancellations

You can cancel your order free of charge any time before it ships. Contact us as soon as possible with your order number.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

EU customers

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving it without giving a reason, as described above.

Questions

Contact us anytime through our contact page.